Key Bank in Lakewood, CO

Always have had good experiences here. Great customer service and they don't charge any random fees on my accounts.

Always, always helpful. They make it a point to call me by name. "HI Gene" before I get up to the counter. Helped me set up POA, for my brother, in 2 days. I personally thank this breach (the only one I have used) is the best of its kind.

These employees are so rude only one teller was nice but the Manager and one of the Relationship Managers, I believe her name was Nicole, were very unprofessional. She was nice until I said I wanted to close an account, she then said "oh well they can do that for you at the front" but I had some fees and other concerns so the teller (the nice one) told me I had to wait again for the Branch Manager. I waited no big deal and she did waive a $10.00 fee, but came off as it was a hassle. I felt uncomfortable like she didn't want to help any further, I have a second account (had for 4 years) that I had couple questions about still but I didn't ask. For one being a Relationship Manager she sure didn't care I wanted to close an account. Why I was being treated this way who knows but I will never go inside this branch for help again.