Premier Members Credit Union in Westminster, CO

Worst customer service. I went through the drive thru for a simple deposit. I dealt with a teller named Veronica. She greeted me with, "we are busy so I will get to your transaction when I can." Then walked away, five minutes later she rudely tells me that I'm missing things on my form. So I gave her my ID and her response was "REALLY?" I told her I would like to speak with her manager and she states, "well then come inside!" As I went in, she announces in front of other customers that her manager knows I'm here and I would have to sit down. She kept insisting that I sit down. I heard her talk with other customers about my issue with her. I have never experienced such disrespect to a customer before. When I talked with her manager, he had no idea of the issue. She never told her manager of the problem. I asked him if there was a survey that I could take about my experience and he said no. This bank deals with a lot of different customers from a lot of different credit unions and the fact that they are treating others as rude as this makes customers want to switch completely from credit unions back to corporate banks. At least they will appreciate business. There is no professionalism at this branch besides the management. They need to train their tellers better because they are the face of the branch. With this experience, I will be transferring my business else where. If you get the same treatment, I highly suggest you do the same.

Ive been banking here forever and their customer service is top notch I absolutely love how well they take care of me and they are always ready to answer all of my questions

I go to make my car loan payment every month. I've never had any troubles and they've always been polite and friendly to me.

I am only giving this place a 1 star because they answer the phone. I have never experienced such disregard for its members and someone having over 40k in money tied up there. I would not attain any financing from this credit union as no one is accountable. I DO NOT RECOMMEND THIS CREDIT UNION.

I've banked with Premier Credit Union since it was the original IBM Credit Union back in 1985. I've always found the best loan rates and customer service at this Credit Union. Highly recommended!