U.S. Bank Branch in Golden, CO

Your money isn't safe with US Bank! My brother had checks stolen out of his car and $9,000 of bad checks written against his account which overdrafted his account by $5,000. US Bank is saying he's liable for the checks because it is against their policy to keep checks in your car. Nowhere in their policies is this ever stated. Also, the signatures on the checks were totally different than his, and they claim they don't check signatures anymore and have no obligation to verify them. We've already spoken to a lawyer who assures us this is a violation of the law and we are going to sue them for the money, but it's ridiculous that they aren't refunding him the money immediately.

The service at the bank (people, one-on-one) excellent. The App I have on my cell phone is very easy to use when I'm away from home. Kudos

TIM ROACH US Bank Is INCOMPETENT, UNPROFESSIONAL & UNTRUSTWORTHY We recently were in the process of purchasing some property and using US BANK and Tim Roach was our loan officer. Approval was a snap because of our 850+ credit scores. The lies started when we went in to sign the Disclosure statement. Avoid Tim Roach and US Bank at all cost. Customer service is not part of Tim Roach's Ethics. He will Lie, Cheat and Steal from you!! Good luck in your mortgage search;)

US Bank cashed $8500 of fraudulent checks against my account, overdrawing it by $5000. The signatures are clearly not mine. I caught the fraud within 30 days. I reported it the instant I was aware of the theft. The checks were stolen out of a closed compartment from my locked car. They say I was negligent, and that's why my claim was denied. I have been a US Bank customer for about 15 years. I've loved US Bank: very friendly, good accounts, until I had the opportunity to interact with their Fraud Department. Worst ever! If you ever get your checks stolen, don't expect anything from US Bank. Here are some of the things they've told me: 1) Keeping checks in your bedroom is negligent. If someone breaks into your bedroom and steals them, you're liable. 2) Keeping checks in your purse is negligent. 3) Keeping checks on a counter in your house is negligent. 4) Keeping checks anywhere except a locked safe in your house is negligent. Of course, nobody outside the fraud department knows these policies (and they aren't written anywhere). I've asked a bunch of US Bank bankers (including some branch managers, and one assistant VP), and they all seem to think keeping checks in your car is fine; in fact some of them do. The Golden Branch Manager said she would have the claim escalated, claimed she did (it was of course denied), and then when I talked to the Fraud Department again, they told me it was never escalated. I guess the frontline staff isn't as nice as I thought either. So $8500 in debt now, I don't like US Bank as much. I wish they'd be as nice when you need them to be as when you're giving them your money.