Alliance Guaranty Mortgage in Aurora, CO

If you are thinking of using this company or their so called "Senior Loan Officers," please move on. I had the worst experience of my life trying to refinance my home with these people. First I was advised to NOT pay my monthly mortgage payment as it would waste my money because "we would close at the end of the month" I heard this line two to three months. I incurred late fees and a negative reputation. All was going well up until a closing was scheduled. I showed up, and no one was there. I attempted to call around 10 times with no one answering their phone or returning my call. I eventually had to call the title company to get the message the closing had been cancelled. I continued to call for over a week leaving messages, sending e-mails and no one would respond. I placed two to three calls to the person listed as the president of the company to express my concerns and get answers. No one would call me back. My interest lock expired and I ended up having to refinance with a higher rate. They talk a good game, but please for your money, sanity, and time move on. DO NOT USE THIS COMPANY or anyone affiliated with them.

I know the owners and they have a good reputation in the mortgage business. They are honest and upstanding and have been in the Denver market for over 45 years! I trust them with all my mortgage business.

Joel, I am truly sorry to hear about your terrible experience, I’m certain it was a solitary issue, because the “Senior Officers” I know are courteous and informative, and nothing like you’ve described. The president is the most sincere and kind man I know; I’m sure he had a good reason why he was unable to respond to your messages. Is it possible that unseen circumstances got in the way of communication? That does happen, you know. I, too, get upset when people don’t call me back, but I also realize sometimes there are reasons that you just can’t see. I had a really bad experience with my phone company (more than once), but I had the presence of mind to know that I can’t judge the whole business from my own experience with a couple representatives! It is truly unfair to judge any business/owners by employees who come and go. As many who do come and go (which is the nature of the industry), many loan officers have been here for years and even since the inception of the company decades ago. There’s a pretty solid team at Alliance. Bill, the CEO, has been serving Colorado homeowners since 1958 and still comes to the office. There’s a lot to be said for that. To boot, Alliance Guaranty Mortgage has had a long-standing Gold Star status with the BBB and has received many awards, year after year. The success of the company is not a reflection of poor customer service (although in any business it unfortunately occurs from time to time), but instead the success of the company can be attributed to a long history of outstanding customer service and mortgage products. On the company website’s testimonial page there are numerous praises for Alliance Guaranty Mortgage and its Senior Officers. Again, I’m sorry you had a bad experience. Alliance is committed to strive for excellence and hopes to have more satisfied customers and will do its best to close the gap (of the small percentage) of poor experiences like your own.

I appreciate everything Alliance has done for me and my family. We are on our 3rd generation with Alliance. When my daughter is grown up I'm sure she will work with Alliance on getting her first home. They have been good to us; my folks, me, and my daughter too! Great company with family values and professional care! I recommend them. You can trust Alliance with all your sensitive information and important documents.