U.S. Bank Branch in Gilbert, AZ

My wife and I have been banking here for over two years now. My wife thought I deposited money and I thought she deposited money. Huge mistake! Even though our account is always in good standing and we never over draw the account one of life's moments happened and surprise we had a little miss communication which resulted in over $500 in fees by the time we found out there was no money in there. The funny thing is they let us run our debit card for more than a week before we realized there was no money in there. We received no alerts, phone calls, or mail letting us know it was over drawn. It was an honest mistake and at $36 per debit/credit card transaction, we ran up over $500 in fees. I have attempted to get them reversed for more than a week and Jon the manager will not reverse any more than $180. So a $.69 drink cost me $36.69 every time we bought one. Instead of trying to help all Jon the manager did was lay down blame and how it is our responsibility to make sure the funds are in there before we use the card. Duh! I explained that yes it was our responsibility, but life happens and we are not all perfect. It was an honest mistake and a first time offense. Where is the compassion and honesty. Do they really feel that $36 for a $.69 soda is justified? we have 4 children and am out of a job as of recent. This couldn't have happened at a worse time and they could care less. The sad thing is we had the money to deposit, we just had a miss communication. Crap bank, especially Jon the manager who has no compassion at all. What does he gain from over $300 in fees? Stay away from this bank!