Sound Credit Union in Federal Way, WA

I love this branch. Very friendly tellers. It's always a pleasure doing transactions here.

I keep going to these guys to use their co-op capabilities. Never been disappointed. Such a friendly bunch

I am so angry. It started when I was not aware that they would put a 3 day hold on an ATM check. So they bounced a $6,000 check. When I called customer service, they told me they were not my babysitter. Then I accidently forgot to sign the draw check from the company that I owned. So they called me on my cell phone. They did not call the other account holder. Instead they started bouncing checks, again. They only reversed half of the fees because it was "my fault." So now, they have started verifying funds on all of my company draw checks. They say this is "per my instructions." Why would I put in my instructions to check the funds on my own account. So today I was put on final notice for being abusive with the tellers. I have never gotten anything like this in my life. These lovely people continue to charge me unwarranted fees and give me grief about cashing checks and wonder why I am upset. Changing banks is a hassle, but in this case it will be well worth it.

I have gone to this branch for over 18 months to pay my car payment with SMCU (they have reciprocal agreements for taking payments/deposits, etc.), since it's much closer to my home; today, because I'm disabled, and it's hard to walk, even with my cane, I decided to just write the check in the car and take it and my driver's license in with me, leaving my purse in the car. I accidentally wrote "Three" instead of "Two on the line for the spelled-out amount of the check, with the digits in the box being correct. I caught it, changed the "Three" to "Two", initialed and circled my initials at the change. Then I went in. After giving my check and license to the teller, she asked me for the last four of my social security number, which I did. Next thing I know, a blonde woman, probably in her 40's, came over, looked at my check and asked me if I had written the check. I responded "of course I did - you have my licence!" I explained that it's hard to walk and harder with a heavy purse and my cane, so I left my checkbook in the car. She asked me to go back to my car and write a new check and bring it back. I told her I wasn't going to do that, since it took me a while to walk in to the branch. She then told me "We don't accept altered checks." Well, lady, you just lost at least $5,000 worth of business, cuz I HAD liked your tellers, and had decided I was going to open an account there. Not now - what she did was NOT regulation, especially with it being MY check and them having MY driver's license and me there as well, attesting to the authenticity of the check, which was being paid on MY auto loan! Bad business, appalling customer service, and I wouldn't recommend this branch to anyone for any reason!

Most unhelpful customer service ever. I'm going through a divorce and my ex cleaned out our bank account at our other institution, so I needed to get money transferred to from my elderly parents in the MidWest to live on until my next paycheck. Sound is connected to my parents' credit union back home, so we thought it would be easier to just open a brand new account he doesn't have access to and transfer money that way. Humiliating enough to describe my situation here and in my phone call to Michelle, the very robotic and unfriendly representative I spoke with, but to top it off I was told that I needed $25 to open an account and it couldn't be done without that. My elderly father needed to make a special trip to Western Union and transfer $25 to me so I could go in and open an account at the credit union, so that he could transfer the rest of the money to me. But here is the fun part--he actually can't transfer any money to me until I've been a member here at least a month as they don't allow branch fund transfers to be accessed until then. But I could send him money if I wanted to from a branch. Wow. Thank you, Sound Credit Union, for your compassion during this difficult time in my life. You've shown me exactly how much you are willing to bend over backwards to help people really in need.