KeyBank in Federal Way, WA

Unprofessional, unhelpful, and unfriendly staff. After driving across town to use the ATM (since, you know, there's only like one key bank per city..), the ATM was out of order. The bank, not having another ATM- I had to go in. I go in and the manager, and the rest of the gang were leaving. I asked if I could come in and withdraw MY MONEY very quickly because their ATM was out of order. The manager insisted the ATM worked. I assured him that I would not be wasting my time and coming inside if the ATM worked. He goes "gotta go somewhere else". This was on 4/19/16. Will be in contact with corporate over the matter.

Yesterday, I went into this branch and withdrew some money from my savings account to put down on my car. I get a call an hour and a half later, telling me that my account has had a hold put on it. I had deposited a large amount a few days ago, a payout of a life insurance policy I received from my mom's estate. She was killed by a drunk driver this last 4th of July weekend. Even though Key Bank had cleared the checks, this branch said that it needed to have a 9 day hold on it. Not only did they put a hold on this amount, but they froze my account. I had a previous Balance in my checking a direct deposit from my job, and from another life insurance check that had cleared. Well past their 9 day hold. My account told me that I had a large positive balance. Yet I couldn't access it, even tho the banker had told me that I would have access to it. He also told me that it was corporate, the "back office" that put a hold on the money. Yet after speaking to a supervisor on the customer service line, she told me that it was this branch that froze my account. Yep, froze my account, not just a hold on the most recent deposit. Money from one check that was deposited on August 30th, and the banker was able to get cleared on September 10th, that was cleared. My paycheck from my job. And this most recent deposit. Irregardless that someone, somewhere with key bank cleared these last deposits too. Very unprofessional, especially since this was flagged after I was given the cashiers check, and AS I was walking out the door of the bank.

The staff is always polite and as helpful as they can be, majority at least is great. Unfortunately it took longer then it should have to process some of my payments, more than once too. I made sure it was on their end, not the company that made the deposit. Not to mention the fees...so many for what was supposed to be a free account... I inquired about canceling my account once and was told that would come with a fee also... I would think carefully before banking here.