Washington Federal in Everett, WA

We recently refinanced our home for a better interest rate and to pull out equity for the purchase of a home to retire/vacation. We chose Maureen at the Everett location because she seemed knowledgeable and personable. Unfortunately that was only at the beginning of our loan process. There was redundancy in the requests for information which made every step take a lot longer than it should have. Underwriting was out of touch with reality and pompous and arrogant. They managed to complete our refinance, probably because that is where they made the most money. They failed to finish the job to get the new home purchase completed and Maureen's response was, "Well, there will be other houses." We will never use them again and will never recommend them. We lost time and money in working with Washington Federal. Their process is stuck in the 1980's. Take our advise, work with a lender that is current in their practices and can complete the job they said they could do.