Guidant Financial in Bellevue, WA

I wish I could leave zero stars. Absolutely worst experience I have ever had with any company. People won't respond to emails or calls when I have questions and when I finally get a hold of someone, he tells me to take it to my personal accountant and won't help me fill out their forms! They still haven't filed my 2014 taxes and they didn't even tell me that it was not done yet!

Began with Guidant in 2012. My business ended Dec 2014 and I've been trying to end the contract ever since (still being charged the monthly fees). The most horrific part of this whole thing was when they emailed me that the government docs were due that same day at midnight; they sent me the notice 5 pm west coast which was 8 pm east coast. I work 3rd shift and was sleeping at the time and left for work at 11 pm. When I finally saw the notice the next day and contacted them they said the Feds would be assessing a fine because I missed the deadline. The docs were due on a Monday night at midnight. Couldn't they have at least given me a heads up the Friday before so I could be on the lookout? So I'm being fined because they screwed up plus they charged me an additional fee because they were late. I will never ever recommend this group and will tell anyone who asks to avoid them at all costs. Can't wait for the Feds to come knocking.

We used Guidant Financial to handle the ROBS funding of our startup. Though communication was difficult at times, setting up the program was effective. Shortly after funding the business, my rep had resigned from the company and I was handed off to another rep. That individual than left and I was forwarded to two more people who over time also left the company. As a client of their record keeping program, I find it difficult to get the support I need. Communications are limited to the 800 number and a generic group email account. I rarely talk to the same person twice, and they will tell you they can't share their phone extensions or work emails. there is no consistency in response time, and no way to hold them accountable. High employee turnover and poor communication will force us to move to another plan administrator. Too slow and inconsistent to be taken seriously.

I am actually giving Guidant Financial zero stars. Absolutely do not use this company; you will regret it. When I signed up with them back in 2005, they seemed to know what they were doing. I never had any issues until I closed my business at the end of 2015 and began the termination of my corporation's 401k plan in early February of 2016. Here it is April of 2017 and they still have not completed the process. I will be filing a complaint with the BBB and any other entity I can think of.

Great until you sign and pay them for set up. Don't answer phones. Once I decided to close the 401k, they would not set up an attorney meeting so I get to pay for additional months because they delayed my final attorney meeting. Poor customer service once you are committed to their programs. Update April 8 2017. Still trying to shut down the billing from them. 401k closed in January. No response to emails now and it is not worth the time to call them as there is little to no credibility in anything I have been told verbally. Getting ready to contact the BBB.