Wells Fargo Bank in The Colony, TX

Very poor customer service. The girl at the desk doesn't know her job.

Johanna Matamoros She provided the greatest customer service!!

I was the only person in line for 15 minutes.

Nice people, just stupid. Went in to deposit money for someone else, need an account number, ssn will not work. A while back it was accnt number AND social. Fine, I'll comply. Now it's just back to accnt nmber. Branch manager said no exceptions, she needs the accnt# for her customer's security. I reminded her "I" am "depositing" money. Be a bank and take my money. She said its for her customer's security. I said I don't have the accnt#, how much more secure can you be now!!! Heres a ssn, heres the name and address, place money in that accnt#, an accnt# I still will never know..... Hell if anything, not having an accnt # screws me in the event it goes to the wrong person!! She and Anil (teller) mentioned the client's security again and I just about lost it. 10minutes of my life I'll never see again trying to pull the two out of the deep abyss of stupid. I was waiting for the cast of PUNK'D to come out, that's how bad this was. I switched from Wells after similar instances to an even more pathetic bank, Chase. Big banks, big headaches, there's no escaping dumb and douche. I blame Wells Fargo. I'm thinking big banks dumb down their employees, because there's just no way people are this stupid. Maybe local banks are the way to go. I think it's harder to infect a local with stupid. Seriously. Banks like these need to fail to learn. Wait, 2008, bailouts, still operating, nevermind. Shear genious. They've dumbed me for even writing this... damn smdh

24 hour ATM is the ONLY uncovered lane. Awesome in the rain, not like it was worth it. ATM doesn't take deposits.