BBVA Compass in Richardson, TX

This bank has got to be the worst bank for customer service in the US. I hate them

Hispanic clerk with an attitude that misinterpreted my fast talking for an attitude.

DO NOT BANK WITH BBVA COMPASS. They will not process my rent check and they will not give me a reason. I have talked with many different customer service people and even the branch manager. Now I am late and my landlord is charging me for it! No one at Compass seems to care and they continue to tell me that sometimes checks just don't go through for no reason at all and they cannot help me. This is only one of the many problems I have faced banking with them! Save yourself the trouble and stay away from this bank.

I always get my check in the account right away . No problem I like this bank and people working there so nice .

Worst bank and customer service ever. These fools charged me 38 dollars for a $3 overdraft. It had to do with a gas charge I forgot but they never posted the $1 like my other cards so I assumed the gas charge had already went through. Noticed Monday before the overdraft was charged and went and deposited cash to make it positive the same day. Next day they still charged the fee. Called customer service to see if they can reverse, they were very rude and unbeknown to me they transferred me to someone at the bank where I made the deposit to speak with someone there even though they weren't open yet. This was after I was disconnected from customer service 2 times that morning. Sent an email dispute through the bank app and they just ignored it. 2nd time I've sent an email and they ignored it as I have sent others and they replied. Yes and they will rearrange your transactions to make sure u get hit with the most charges. Worst bank ever. I just moved to Tx a last year and this bank was close to my job and one by my home. I should have done my homework on this bank. They don't have horrible reviews everywhere on the internet for no reason. I have 2 other bank accounts and a savings elsewhere so i just switched my direct deposit and will close my account. That simple. They don't deserve my business. I suggest ppl bank at their local credit union, chase or BOA. My other account won't charge an overdraft is under $10 and the other one doesn't charge if it's under $5. Which is what a honest non greedy bank does.