Wells Fargo Bank in Bend, OR

Ok

Matt, one of the mortgage brokers, is awesome! He gave me his time, even though I was going through the Wells Fargo national banking center for my refinance, to advise me on whether the loan package that had been set up by another broker was a decent package. I was incredibly impressed with his service and demeanor, industry knowledge, and willingness to help for no gain whatsoever. As well, speaking to another review here about this branch, I've had REALLY excellent and quick service in the branch. They allow my dogs to come in with me, give them treats, and are always willing to lend a hand when I'm overwhelmed with 2 dogs and a toddler! Not to mention hot coffee and snacks. What could be better?

This branch fraudulently opened a business credit card when I explicitly said I didn't want one in 2015. One year later, I have a surprise bill for an annual fee and a other fees for a product I never wanted or agreed to. The business banking lady that set this up should be fired.

How many accounts did they scam me into opening? 3 checking and 3 savings accounts at one point. Why? To steal money. Shameful business practices, poor customer service, worthless banking products, outrageous fees. Wells Fargo really has no redeeming qualities. After 10 very unsatisfied years I will be closing my account.

Giving it one stars because I can't give them zero. I have been a Wells Fargo customer for 13 years and have kept using them because I travel a lot and have had great customer service all across the country. The Wells Fargo's here in Bend are the rudest, least helpful bankers I have ever experienced. I went to deposit a check here, the manager wasn't sure what to do so he ASKED A CUSTOMER IN LINE if he could cash this check. They were too busy chatting to even bother to help me, and told me I was out of luck. I took the check to Bank of the Cascades and they deposited it without any issues. The next time I step foot in a Wells Fargo will be to cancel my account.