Central Willamette Community Credit Union in Albany, OR

This is the first bank or credit union that I have ever gone to the questions every deposit we make. Just take the damn money!

Our family has had nothing but problems at this bank since we moved here. It took them three weeks to give us online access because they set up our accounts improperly to begin with, then we were treated with nothing but disdain and contempt every time we went inside. We thought we would try the drive-thru but they are continually rude there as well and constantly ask for our password through the loud speakers so everyone in the parking lot can hear. How is that secure??? We finally decided to end our relationship with this CWCCU when we had to problems with charges on one of our debit visa cards. They refused to file a claim on our behalf claiming it was Visa rules. That's a lie. We still have our accounts at our old bank and the rules have not changed in more than two years. After we left the bank we received a nasty phone call from Sarah in the admin office telling us that we would never get our money back and not to bother with trying to file a visa claim again. That was the aha moment when we realized our money would never be safe here. Just so you know, we have over $80,000 in this bank in our combined accounts, so it's not like we weren't significant customers. Some banks treat you poorly because you don't have much money and they don't care if they lose you as a customer, but this bank just generally treats everyone like garbage. We've tried the other two branches and they are just as nasty. We're already getting our money out of this nightmare.

This branch in particular is terrible, they seem annoyed to help me every time I pay my car loan. They wouldn't let me use my debit card to pay in the drive through even though they weren't busy at all, the other branch never has a problem. I never could get an online account set up with them. I use OSU credit union as my main bank and they are so much better.

I have been with Central Willamette for almost 25 years and have never had a probleml with the. I have had 4 car loans and a boat loan through them and never had a problem. If I have questions I have called them and have gotten a straight answer. When ever I buy a new car I am glad I have Central Willamette.

Never have I had one problem with them. Always good service. Will not be switching banks!