Wells Fargo Bank in Maplewood, MN

I normally bank here for most of my financial needs because it's close to where I live. I was disappointed when the banker did not apply for the exact loans I requested. I specifically asked to refinance my personal loan and to see if I would get approved for an auto loan. He called to let me know I was approved for an auto loan, but not approved to refinance my personal loan. I was confused because I've been able to refinance my personal loan in the past. He explained that I had too many inquiries. I decided to call a different banker to ask why I wasn't approved for the personal loan. He explained that I had applied for an auto loan, which was approved and was not approved to refinance a personal line of credit because they didn't refinance personal lines of credit. I wasn't happy to hear that the banker at Maplewood did not do what I had asked. I decided to go to a different branch to refinance my personal loan and surely, I was approved. I am not happy that my credit score had to be pulled twice because of the mistake the banker did.

Attn banking customers... bank locally! This would be a 1-star experience, except that I received such a wonderful & warm greeting from Julia V. (teller) and Abel (a greeter?), and got good phone service from Patrick. The rest of this branch, however, needs to take a lesson on customer service! I've had an account for over 5 years. I was told there would be no fees, as long as I maintained a minimum balance. (I don't use this account... it just holds a minimum amount of $ so I can cash checks from WF.) Well, 2 years into it, WF started charging fees, which caused my balance to drop, leading to additional fees! I called, got the fees taken care of. (Great service back then). Then, 6 months ago, I see that I'm getting dinged $10/month AGAIN! I called & Patrick saw the problem and took care of it, and explained how I could fix it permanently. I came in today to solve the problem. Brenda U. (a personal banker) was really snarky and had the audacity to say "Why did you take so long to come in?" Um, is that really your business? It doesn't matter if it takes 2 weeks or a month. WF's system still goofed by suddenly activating the fees. She talked to her branch manager Jessica, and they agreed that I had waited too long, so even though I was never supposed to be charged in the first place, they wouldn't be waiving the charges. (Can't help but wonder if I had come up with a better excuse if Brenda would have thought that WF should keep its agreement.) Needless to say, I closed my account. And after reading the other scathing reviews, I guess I'm not alone!

Went to pick up paperwork from Jason their mortgage guy. Waited 45 minutes to grab some paper work. Guy jerked us around for almost a year. Bosses don't care about their employee negligence. And I am absolutely disgusted on how I was treated. Especially after banking with them for 10 years. Do not recommend walking into this facility.

This evening was not the 1st. time I have had issues with this branch. I personally have put my share of money through this bank and they lack the professional service as other branches. Not only, but down right ignorant with personalities who tend for forget why they are open. I wouldn't trust this branch for anything to be done right without double checking. That was a mistake tonight. It won't happen again. Neither will treating my family rude while doing deposit only deposits in my account. They need to remember who bailed who out and why customers should be treated with respect, concerns, and accuracy.

I've been banking with Wells Fargo for 10 years and walking in here was one of the best banking experiences I've had. I just did a withdrawal but everyone was so full of energy. When I went to get coffee they where out and a woman went and got more for me and served it to me while I was in line. Just a little bit of energy make all the difference.