U.S. Bank Branch in Crystal Lake, IL

Very nice staff

I love this bank and the staff there. Always friendly, helpful and smiling.

I look forward to going in on my break because everyone in the bank is amazing. This is one place I prefer getting out of my car to go into only because of the customer service .I recommend Crystal Lake US Bank 100%

We've had some really ugly experiences with local banks with an attitude. Then we found USBANK and for over a year have been perfectly pleased. They go out of their way to get things done for customers. Often, if it looks like they can't do what you want, they'll help find a workaround. Staff is almost always sunny and pleasant—in a sincere kind of way. Lots of great banking programs, credit card deals, and account perks. Quick service. We love them. Any complaints? Sure, the branch manager can be very aloof and distant...not a warm, friendly woman. But her staff covers nicely. Easy to avoid her.

My experiences at this U.S. Bank have always been excellent. The employees are always very friendly and willing to answer any and all questions. The location itself is easy to get to and almost always has an open parking lot. The inside is clean and air conditioned, but during all of my trips here I was in and out in hardly any time.