ESA Credit Union in Boise, ID

The manager lacks any sort of customer service, he is rude, and the place is run like a corporate bank...my money will be better served in a real credit union!

I am no longer with ESA, staying with them for as short a while as possible after my awesome, wonderful, little credit union was forced to merged with ESA. What difference! I went from warm, friendly, big smiles, a cookie for my little girl, more than simply customer service, caring for me, and caring for the little bit of income that I have, to rudeness, fees, fees, and more fees. I felt that the people there hated me, and just wanted to steal as much money from me as they could, it was awful to have to go there and take out a little cash. The manager was scary, belittling, and rude. The day I closed my account, I sighed in relief!

Horrible management, rude employees, questionable practices: After ESA bought out Boise Valley Credit Union (leaving two people out of a job) I have to rely on the pre-paid debit card issued by BVCU until my debit card from ESA gets in the mail (still hasn't). The other day I was told that I couldn't get money from my account transferred to my card because the manager (Loyal) was the only one with the "codes" or the "information" to do that. I moved to Reno from Boise to go to school but wanted to keep my money in an Idaho credit union because I love my state. However, ESA does not care about me as I was told that "because only a small number of the members (those who used to bank with BVCU) used those cards it must not have been the managers PRIORITY to leave us with the codes." The next day I call to see if I can get my money and Loyal (the manager) did not apologize and was very rude. Also, they've also increased the "fee" to put money onto my card from 50 cents to $2. In all, ESA sucks. I will be taking my business elsewhere!

I have been a member for many years. I have had numerous loans with them and always a great experience. They know me by name and I love doing business with them!!

I have banked at ESU for years. I've always found the employees and manager friendly and eager to help with questions I might have. I will continue to do my banking at ESA Credit Union!!!