Bellco Credit Union Corporate Office in Greenwood Village, CO

We have been with Bellco for over 7 years. In the branches, you have amazing customer service, smiling faces, and all around great service. Since we been with them for so long and been happy, we went to them for an auto loan. We received pre-approval at the 2.79% rate with stipulations that the car had to be 10 years of newer (from the underwriter’s mouth). We followed all their guidelines that their under writing department gave us, signed all the papers at the dealership then all the sudden Bellco came back and said it is now 4.04%! I called them to see what happen and they stated they made a mistake, had to be a 2014 or newer to honor the 2.79% rate. We gave them chances to fix their error and honor the rate we were promised but they failed to do so. Bellco asked the dealership to lower the price as per Bellco, they wanted to dealership to eat some of the cost so they could do the 2.79% rate since BELLCO made a mistake per their management team. The dealership said no since nothing was their fault. When you give your word on a rate and stipulations, if it is your fault that you misspoke, you need to honor your word and not try to get others to absorb any cost to cover your mistake. We love Bellco for banking...but not for loan services. Overall, the dealership found another lender to give us a 2.24% rate on the same vehicle, so it all worked out in the end. Bellco…we love banking with you but please honor what you tell long-standing clients.

I was under the impression that I paid off my auto loan (because I was told, 'Congratulations,' you've paid off your loan. You will receive your title within the next few weeks,' and the appropriate amount had been withdrawn from my checking account). I wait a month--still no title, and another automatic payment was withdrawn from my checking account. Was on the phone for 2+ hours being passed from department to department asking 1) where my title was, and 2) why I was having payments withdrawn on a car that was paid off. Turns out my "final car payments" were placed into a "personal funds account" instead, but not toward my auto loan as I had requested.... And here I am, almost two months later, still waiting for my title. Bellco is not only unprofessional, they are criminal.

This company has the worst customer service, not to mention they can't follow directions or process a loan very well. I applied for a small loan. They mailed my bill to my physical address even after confirming with them not to make this mistake. I called 45 days later and emailed 3 times to find out what's going on. I have not received anything. I found out they reported me to the credit agency for being late! I wanted to correct this ASAP, pay the bill and remove the hit to my credit. Not a chance! I was talked to like a piece of garbage, treated like crap and waited over an hour for this abuse! The worst part is, I'm trying to buy a commercial property when they hit my credit. This was their mistake they made but they don't give a crap about my credit or my business that they interrupted. I asked the manager if they really wanted to cut me off and treat me like crap because I would be happy to pay the full loan balance today and put another bad review online. They didn't give a crap. So here is my review. I wouldn't recommend this bank to anyone! My experience was bad. They were unprofessional and very disorganized and never once in 3 emails or many calls did they respond back to me. The low customer satisfaction review you have received online is extremely poor and you should be ashamed of your company. So do me a favor and report to the credit agency I paid off your loan in 45 days because your bank is horrible. I have had great success with Wells Fargo, Bank of America, Alpine Bank and Partners Credit Union. I highly recommend these companies.

This bank sucks I hate this bank so bad they could help my dad because he didnt say they full name of my car. You cant ever talk to anyone because you have to go though computers before you talk so someone and then when you talk to them they dont know crap sadly our car payments have to be made through this dumb bank. If I knew I would of never git a loan with this bank.

The online bill pay is awful. I've had several of my payees say payment was not received, or the payment was delayed, resulting in late fees. The website says the bill will be delivered by a certain date, but apparently, that is just an estimate and is not guaranteed. I never had this problem with my old bank. The customer service is less than helpful. They are a joke. I just wanted to give a credit union a shot, and I guess this was a far miss.