Wells Fargo Bank in Prescott, AZ

Very friendly and professional, though there is almost always a wait for a banker, though not always long

Honestly, there used to be a lot of nice people there ones that built personable business relationships with their customers. I have been banking with Wells Fargo since I was 17 and today I visited the willow creek branch here in Prescott AZ. And had the worst experience ever and I was treated like a piece of crap by a manager. This guy was one of the most hotheaded guys I've dealt with inside of the bank. I can honestly recommend this individual take another customer service class and learn some manners and how to treat people. I have had a business account for about 12 years now and I've never had anybody not know me when I walked into a branch. To top it off I had to drag my newborn inside of the bank and still had problems after I had gone through the Drive-through to avoid having to drag my little daughter out of the car. Not only was he rude to me, he was very inappropriate in front of his colleague who was helping me at the front desk. I have never seen anyone treated so poorly inside of a bank unless they were trying to rob it. I really hope that guy gets some people skills. Ladies watch out for this dude, he's awful! I went down the road to the Miller Valley branch and i had no problems whatsoever with my transaction.

Many other Wells Fargo branches have caused me issues in the past. The manager "Matthew" has solved many of them that these other branches have caused. I highly recommend this branch. If you have an issue speak with Matthew and he will clear it up if he has the power to do so.

Avoid like the plague! I've been trying to work with them to to settle a trust account and Wells Fargo has been the hardest bank to work with. Getting anyone on the phone is a nightmare and then they're not helpful in the least. Do yourself a favor and take your business far far away from wells fargo.

I have never had any issues with any Wells Fargo branches that I've been in but this one is the best. Great customer service, friendly tellers and just a great overall experience. I opened my account in a different branch but will continue to use this one.