Associated Bank in West Allis, WI

This review is for Carol at the National Branch. I want to extend a Personal thank you to Carol for her work in securing a wire Transfer for me while I was buying a home out of state. She was extremely dedicated in making sure that my funds reached their destination before closing, which they did. Carol had meetings on said day as well, and even still she was dedicated to my issue and performed exceptionally for me. I really felt like I was her priority, which Is what I needed to be since my closing was happening same day. Carol went above and beyond and made my closing a reality that day. Thank you Carol. Now as for Corporate, they were the reason that I had extreme stress up to my closing. They were completely unwilling in wanting to help me get a wire for my closing. At first I called to confirm the possibility of being able to wire from the telephone, which they at first said it was possible, then the day before my closing, they stated it was not possible for them to do it, and refused to do so. They never gave me an outlet to reach a branch or anything. I feel that Web chat and Calling the customer service centers was a waste, as they did not value me over a piece of gum stuck to the floor. Once I was informed by a banker from a different bank to reach out to a branch manager ( Carol) Then I felt like I mattered. Carol, again, you were amazing and God sent on that day. Thank you for coming through for me. Its people like her that make it worthwhile to bank here.