KeyBank in University Place, WA

Laura is the BEST! How often can a guy (alright -- an OLD guy) walk into a bank and the branch manager walks around her desk to welcome him with a warm greeting? From what I can tell, the tellers treat each customer like old friends, too. If you want a bank that really cares about you and your business accounts (mine are minimal, by the way), check out the UP Key Bank .... ask for Laura P!

The people always treat their customers very well, super nice

I had no intention of writing an online review originally because I know how that can affect someone's business, but after finding out today Usha (branch manager) opened up a checking account in my name without my permission has pushed me to write my review. Originally I applied for a HELOC with key bank, and Usha as my contact. I own 3 businesses and have rental properties so when I apply for loans a lot of explanation is needed for underwriting. The customer service regarding communication by Usha was very poor. My emails were not responded to in a timely manner, I had to send multiple follow up, call the branch ect. Originally I started the process with her back on 11/14/16 and after my 1/23/17 & 1/31/17 email wasn't responded to I gave up. Since then I went to Wells Fargo and went through their entire application process (which they have an online login to upload all your docs and track your loan status) and have already been approved. This was completed in a manner of 2 weeks vs. Usha's 3 months. Then today I find out by receiving a statement in the mail that Usha opened up a checking account in my name during the application process without my permission. I don't receive mail at my house because our locking mail boxes have been broken into before on the street, so I have 100% of my mail go to my office. She used the mailing address that could put my identity in jeopardy as well because these were sitting in that mailbox for months because I had no idea to expect them. Very disappointed with my service received from Usha and Key Bank. I have accounts at US Bank, Wells Fargo, and BECU, and I was trying to build a new relationship with Key Bank - never again.

Very pleasant and helpful staff. Easy access in and out.

Great customer service. Fast service. Easily accessible. Great bank.