OneMain Financial in Tacoma, WA

This place is awful. We dealt with them once before and they were not very friendly, helpful, and did not return phone calls in a timely manner. Their communication was practically nonexistent and tehy didn't seem to have any sense of urgency even though we were applying for an emergency loan. We ended up going somewhere else. The second time I tried to use them (last week) they didn't have the decency to even return a phone call. My application was forwarded to them but they haven't followed up at all. Horrible.

Worst customer service I ever experienced! Called in a few weeks ago with a question regarding my loan and the women who answered was very rude, and not helpful. Today I went in to make a payment 30 min prior to closing , and the women was very rude , declined my payment and said her "till " was closed and shecouldn't accept my payment! ! Everytime o go in she has a bad attitude and doesn't want to help!

I will never recommend this place to anyone looking for a small loan. DO NOT do business at this One Main Financial branch. I'm not sure what her name is, but the lady seated to the left as soon as you enter the branch is very rude, flippant, and short-tempered. She should not be in the business of dealing with customers who ultimately pay her salary. On one occasion, I called the branch to speak with someone regarding some terms on my loan I was unclear about. Of course she answered the phone and was no help whatsoever. She seemed more interested in getting me off the phone so she could get back to whatever it was she was doing prior. I didn't really think much of it and figured I would just speak with someone else who has a lot more tact and patience on a later date. So on Friday, Feb 12, 2016 at approximately 5:07 PM, I went to the branch to make a $1,700 payment and ask the questions to another rep that weren't answered by the rude lady when I called. Once again, the rude lady seated at the desk on the left was working and rudely asked me what I needed. Told her I was there to make a payment and had some questions and she said "I can only take debit payments, not cash. We close out our tills 15 min before closing." I explained to her that I am a soldier in the U.S. Army and that was the earliest time I could make it due to my duty schedule and other obligations. I further explained that I had just drove 35 minutes across town after making a $1,500 withdrawal from my bank. Also informed her that it was still more than 15 minutes prior to closing, and even if it wasn't, what kind of business stops accepting cash transactions 15 minutes prior to closing without any prior notice to its customers? That's like Albertson's saying they close at 10PM but won't let you cash out at the register after 9:45PM. Utterly ridiculous!!! Needless to say, she did not accept my cash payment and I stormed out of the store very angrily. I will take this up as high as I can possibly take it. I have never been this angry after dealing with a rude customer service rep. I can usually just brush stuff like this off, but she took rude to a whole different level. I've personally witnessed her rude encounters with other customers and I now just want to avoid going to this branch altogether. I will advise anyone else to do the same.

If you work in customer service, then you should always be polite and patient! The woman who was speaking to my husband was just rude throughout the whole time. I do not recommend this place at all!