Creighton Loans and Music in Lynnwood, WA

I came in and was very polite, simply looking to sell one of my guitars. The woman at the register, however, was insulting and wouldn't even give me an offer, and was rude towards me as I walked out.

I have made a series of musical items and miscellaneous purchases with Creighton Loans and Music over the years. In my experience, I have seen all varieties of customers and workers there. I have seen crazy folks trying to make a quick buck, and the tradesman who is selling his tools so he can upgrade. I have seen shady employees, and outstanding ones who will treat you well. As of late, the staffing has improved dramatically, and with good oversight from the management, the shop has expanded it's inventory over the years. It is much better than a typical pawnshop. if you are willing to bargain, you will find a reasonable deal on the items you find there. Selling items is something I generally don't do at shops, so I cannot speak to my experience in that regard.

I have been here many times. Buying, selling and for loans. The experiences have been very mixed. Some of the staff are good people who are willing to negotiate and willing to form a relationship with their customers. Unfortunately, a few of them are inexperienced in customer relations and can be quite nasty to deal with. They have some great quality merchandise if you're careful but a lot of the stuff they buy is in bad shape and sold for almost retail prices. As with any pawn shop, know how much something is worth before you walk in or you'll get taken for a ride. Do not leave the store with a purchase until you know it works properly. I appreciate Creighton more than other shops in the area because they don't have a blanket national corporate policy to follow and you can get good deals. My only sugestion for the owner is to increase the staff knowledge of products and even a "no" answer to can be given with human empathy. We are not all tweakers looking for a rock.

They apparently have a very strict "we don't give prices over the phone" policy (as the woman I spoke to said it about six times). I'm trying to find a quote for gold bullion, just a generic idea of how they compare to others buying gold so I don't have to drive all over the place. I understand not being willing to make a quote for an item, but after asking multiple questions getting more and more generic finally asking "do you offer more than, less than, or about 75% of current market value?" she still responded "we don't give prices over the phone, you'll need to come down." I have two kids in car seats, it isn't worth the hassle to drag them into a pawn shop with me (great family outing). I like to compare prices online, like many others. I also read reviews of businesses, like many others. Maybe you guys should get with the times. I give two stars because you answered the phone. Good job.

This was the first experience with establishment and i was excited about their selection. I bought a small electric chainsaw to cut up my long firewood on my porch. They showed me that it worked fine although they did not cut anything with it. I took it home tried to cut one small piece of wood and noticed the chain was very dull (I didn't have any sharpening tools.) I paid 35 for this used chainsaw, and found a brand new one for 49 at home depot. Now i understand that the shop has a no return policy, i had the saw for only one hour and took it back just asking to sell it back to them and was only asking 30. They offered me 10 bucks and knew it only needed to be sharpened. When i asked that they at least do me a better deal since i was just in there. They told me now they didn't even want to buy it! The worst customer experience i have ever experienced. I WILL NEVER SHOP HERE AGAIN!