TwinStar Credit Union at Lacey Credit Union Center in Lacey, WA

The staff here is very kind and helpful and the enviroment is warm and welcomong. It feels safe and everyone has a smile on. The coffee is not the best lies somewhere between truckstop mud and dancing goat silk. Overall wonderful experiences as well as staff fully willing to go above and beyond to make your wxperience pleasent and successful. Would reccomend.

I love this credit union. I've banked on and off here and this one is my favorite. Customer service is always friendly to me, and they're always really nice and work with me. Whenever I accidentally overdraft my account, they're quick to reverse the fees for me just for merely asking. There's been a couple of times I can think of where I just wanted to buy lunch for the teller at the counter for being an awesome human being.

Worse customer service ever ! The lady who talked with me was very snappy and rude ! Terrible !!!

I love Twinstar always friendly and helpful and never had an issue with Twinstar like I did with Bank of America so glad I join their Twinstar team

When you app says that it will be down for maintenance from 730-830pm and I have a bill I have to pay by 9pm. And you can't get on the app to see if my cash deposit made it to my account until 930. But when I pay my bill at 855pm and I then get charged with a $30 overdraft fee for paying that bill. Even though the cash deposit was made at 756pm. But how convenient that you charge the over draft fee after 930 and THEN show the cash in my account, that was deposited in my account an hour and a half prior. This isn't the first time this has happened, and quite frankly it's getting redundant and ridiculous. Now I have to make a special trip to the bank to attempt to get that fee removed because it's faster that calling and sitting on hold forever. When you say that maintenance will be done from 730-830, that's what should happen. And if it's going to take an hour longer, say 930. And then this garbage wouldn't happen.