BECU in Bellevue, WA

Have used them for 3 years--since moving from MN. Friendly, efficient, professional. I appreciate them.

Parking here is tough. I usually just illegally park and hope that I don't get a ticket while I run in and use the ATM.

I have never waited so long to see a teller in my life. And it's not just once, it's every single time. As opposed to a normal bank, when you arrive you have to sign in and sit down in their waiting room. Only one of the tellers are in sight, and it seems the ones who aren't sit there and cruise facebook in between customers because it always takes them at least 5 full minutes before they come out and greet the next person in line. They might think it's nice this way, not having to stand in line waiting. But in reality it just allows the tellers to take their sweet time. On top of that, the tellers have no sense of urgency when there is a long line. They'll sit there and try to sign each customer up for credit cards, car loan, home loan, you name it. All of that adds up when there are five other people waiting in line on their lunch break. I understand wanting to treat your customers right, and give them attention, but there is a time and place for everything. During a rush when someone just wants to get a new debit card is not the time to take 15 minutes with each customer. They need to either hire more employees, or understand that people's time is valuable and adjust the way they do things. I would have given this place one star but once you finally are able to sit down with someone, they're very nice to you. All in all, unless you enjoy sitting in waiting rooms I would recommend finding a different bank.

Just refinanced my car through BECU. Harmen was great! Very helpful every step of the way.

Pro:convenient atm. Con: had horrible customer service today from a younger looking man 1/20. Sent me away and told me to jump through hoops after I clearly told him what I needed done. Made me want to close my account to be honest.