Member One Federal Credit Union in Salem, VA

Banked here for years. This location can be difficult to get in and out of, but they are always fast and friendly.

Absolute worse possible Banking institution I have ever dealt with. From processes not the same for online deposits vs in the banking center. To paying off a $10K car loan, and never receiving a thank you. To your address correct online but the internal departments do not see it. There is one issue after another. If you do have a banking issue, call and ask for a manager. This apparently happens a lot, due to the reps asking multiple times to try and help. They generally cannot, and then on multiple cases for me, did not record my call so weeks later you are back at square one. I think keeping your money in a can in the back yard would be better than this institution.

I went to the drive through to deposit a check. When I do this I'm usually asked for my password before they give me the receipt with my balance and other private information on it......not this time ......I could have been a fisher aka a person looking for account info to use to commit fraud. I'm not happy about this at all ....I have a password and other security info for a reason. This makes me uncomfortable with using the Salem branch..the main branch close to downtown Roanoke is wonderful I have never had this problem there.