BayPort Credit Union in Hampton, VA

I have yet to have any problems out of bayport credit union my family banks with them

I bank out of the (2300 Cunningham Drive) Hampton, VA location and have had very good customer service experience with one particular individual named Deborah Taylor. She calls me every so often to remind me of payments, she's explained things I needed help with, et cetera. She is very patient and respectful, and she has been a great representative of Bayport overall. I don't remember what she said her position is called, but I really appreciate her professionalism and the way she does her job.

Bayport CU is the way to go! I have banked with Bayport CU for over 20 years! They go out of their way to accommodate their customers and I have never had a bad experience! I highly recommend them for any of your banking needs!!!! You all take banking to another level with customer service, efficiency, and your can do attitude! Thanks to all of you for your hard work!

Bayport has met all my banking needs including car loans and mortgage in the last 30 years. No complaints from here.

I have banked with Bayport since I was 15 years old and I'm 28 now. I started while they were Ft. Monroe Credit Union and didn't even have debit cards. Yesterday was the first time I'd ever experienced ANYTHING like what I experienced dealing with their over the phone customer service. I was refused service after verifying: my name, social, date of birth, previous 2 addresses, current address, mothers maiden name, security questions, deposit dates, draft dates and amounts, loan information, mother's date of birth etc. Do you want to know why? Because my voice didn't match my ID. I even offered to read my organ donor number from my license because I had it on me. I called my mother an authorized user on this account to have her verify. Now I have to take off work to file a fraud claim because they have blocked me from accessing my information online. I will be pulling EVERYTHING I have with you all. I'm still in shock.