Virginia Credit Union in Colonial Heights, VA

Excellent Service!!

I spent hours on the phone with customer service. They told me I had to go to a branch to fix the issue and they had left notes on my account so the teller would know what was going on. I get to the bank wait an hour finally am able to speak with someone and what do you know none of the notes are on my account and they want to know who I spoke to on the phone!?!? Really!? I have to do your job for you? Your computer system is so out of date you can't see the last person to access my account!?!? After another 2 hours at the bank I am sent home reassured they had fixed the problem. That was a lie again from another of their employees who need to be held accountable for this type of crap . So I'm back on the phone trying to get something done and the people on the phone ask me who I spoke to in the bank?!?! Really I have to interrogate your employees? So today I spoke to Mellissa in the contact center she was beyond rude and was completely useless at her job then I spoke to Gene the "resolution manager who works in the back of the office." She was no help at all and seemed to seriously lack management or resolution skills all together. So tomorrow I'm sure I will be back in the branch trying to fix this ongoing issue and will be damn sure to get everyone's name I talk to because they are not accountable for anything.

4/14/16, its 3:34 & my mother & I just left this drive thru branch dealing with the worst 2 female customer service skills I've ever experienced. (I've work customer service for years including banks, so i know the difference between somebody having a bad day vs just being bad at their jobs) & let me tell you, these 2 were oblivious. We literally had FOUR cars pass us in the other lanes AFTER we sent off our 2 deposits, oh & guess what! We weren't even acknowledged with a how are you, one moment please, nothing. After 4 cars passed us by hearing no word, we pushed the call button making sure everything was okay. The first bigger sized women who answered said she was getting somebody else to take care of it, seeming like she had no time for us &just wanted to get us off the screen, not taking the time to listen to what we were saying. The one who was taking over was tall, skinny, black & wearing black & white, it looked like. She was horribly rude!!! After making us wait 10 min with no word because you obviously don't know how to do your job, she's trying to get us off the call by telling us she's working on it, but when we asked if she knew what was going on she responds "uhh uhhhh.??" Another part of her job is to fill the capsules with deposit slips for customers, guess shes slacking on that part too. Well because there were none in there (SHOCKER!) we just sent our 2 deposits & she's saying she needs to have us fill them out. We tell her the account numbers are in there with the deposits, but as we're trying to explain this, she's rudely interrupting & then not only sends the slips, but send our deposits back as well.. I hope VACU, you read your reviews because your rude associates like this woman at your Colonial Heights branch makes us wants to take all of our accounts out from you guys.. We ended up having to go inside to complain to a banker, but we were in a rush(which your drive thru teller made worse) so we don't know what came of it. I never thought a person could have such a horrible banking experience. Clean house VACU!

I love this bank so much, they have been a great help!

We submitted a loan application on Monday. Here it is Wednesday and we still have no answer. We were told that they needed our social security cards because our social was not on our ID. No one's social is on there ID anymore!!! I have spent several hours on the phone with them trying to figure this all out and it hasn't got me anywhere. They also told me that our information did not match what our credit report that we put on the application, example our birth dates and address!! We have been at this address now for 2 years and we have never had this issue before so why now?!?! Needless to say we will not be using them to finance anything. There service was poor and not helpful at all. I do not recommend using VACU!!!! I have never had it take this long to get and answer regarding anything.