Navy Federal Credit Union in Colonial Heights, VA

I went here once before to deposit my check. Some black chick [did not know her] ran up to the girl behind the 1st counter at the door and said something about me. Which made the nice and friendly lady become rude. It was my FIRST time there and I don't have a lot of black friends for this reason. I haven't been back in to CH branch since. I drive 55 mins to the one in Richmond where they actually care. Once my husband deposited his check and a lady messed it up. She didn't process it correctly and we had to call the local branch via CSR. The CSR was nice but I mean wow... I can't believe that it took that long to fix.

Long lines ineffective staffing limited handicap parking --- needs a drive up !!!

I really have no issues with them except for their ATM we only have one on our side of town and anytime I go they are always temporarily unavailable. We need more ATM's that work that's all.

It's ok if your going through the line. Evening is super busy, but I've found when I go in at 9 or 10 am, the lady at the reception desk has an, i-don't-feel-like-dealing-with-you, attitude. Very unprofessional. I think her name was Gilit? She couldn't seem to figure out why my card wasn't working and kept making me try the atm. after I told her that any atm I try, it says card unreadable. I used it in a drive thru and it wouldn't read. She said it's cause of the chip and it's not supposed to be swiped. I've had no problem with swiping it until last week, as some places do not have a chip reader yet. But anything I told her, I was wrong. The 1-877 # I called told me it was unregistered. Ms Gilit responded, "nope. I see active but I'll just get you a new card". This was also a brand new card not even a month old. She was super friendly when I left though.

This has to be the worse bank I have ever delt with. Once my car loan with them is paid off with them I will definitely be finding another bank.