Pentagon Federal Credit Union in Alexandria, VA

We've been with PenFed for over a decade now, and they've been pretty good to us. Dealing with their brick and mortar branches can be a minor PITA at times simply because there are SO many customers waiting, but dealing with online or on-phone customer service is pretty good.

Absolutely disgusting financial institution - in all of its products: from credit card to mortgages to refinancing. Their credit card has tendency to charge you more than once when you submit the payment online and has a policy do not return money back to your original account stating you should use is as a credit. Their mortgage even worst: at refinancing of its own mortgage with 60% paid off mortgage and the land costing now more that the whole residual, they asked first to roll a closing cost of $3.5K into new mortgage, but eventually required to have $7.5K cash at closing. Their point: why did you close your...Macy's card few months ago. They are lying at every step and every move.

It would have been a good idea to let the public know that you were going to be closed on Sunday November 6, 2016 .this is a poor way to do business

Never had a complaint other than trying to get me debit card mailed to me but that's probably on the post office not pen?

I contacted Pen Fed for a second opinion on a mortgage refinance for my condo. They always appear on lists for the best mortgage/refinance rates and I belong to a wonderful credit Union in California. I applied on line for a 20 year, "no points" loan, submitted all the documents and received a "Loan Estimate" a few days later. Well there were no "points" but the origination fees were 3.125% and disguised nicely as a "Loan Level Pricing Adjustment" of $3,506..... My mortgage broker here in California was able to give me a comparable competitive rate and the closing costs, NO POINTS. no trick, no gimmicks fees are about $3,000 less than Pen Fed. I withdrew my application with Pen Fed and now I get a surprise charge of $74.75 on my credit card for a "Mortgage Fee". What a disappointment and I have always had the belief that all credit unions were better than banks.....not this one!!!! Go elsewhere for really transparent rates and fees!