U.S. Bank Branch in Lehi, UT

If there's a zero I'd give it. The branch manager Brandon or whatever his name is the rudest punk I've ever met. He was rude over the phone and in person. Will never do business here again. They are slimy with their policies and procedures and they never take responsibility for their crap. Don't do business here. It's not worth the crap they'll give you. They authorized a negative charge on my account even though I opted to not let my account go into the negatives. And then they charged me for it and the branch manager wouldn't take the time to look it up and confirm it and see if there was something he can do to help. Instead he was loud and rude and wouldn't give me the time of day. Don't do business here. You'll be better off at Zions Bank

I went in this location sat down with a banker Nicholas West, He helped me with my payment and also gave me tips on how I could improve my banking experience

Perfect. Friendly staff that want to talk to you about everything in your life except the thing you have come to the bank for. It is one thing to be friendly, but it is another to waste people's time chit-chatting... especially when there is a line. This isn't a one-time thing either, this is how they operate. As far as banking... meh. I've gone elsewhere recently.

I invested into crypto-currency and when they found out they spent 30 minutes telling me that my account will get shut down unless I tell the bank where every cash withdrawal over $100 in the past year went to and why. They interrogated me on a few occasions until one day my account was shut down and they sent what was in my bank to me as a check that took 2 week to arrive... 6 months later they are sending me letter saying I owe them money haha... I hope non of you experience anything like this but if you are an entrepreneur this bank gives you a really hard time letting you make your money without letting them know consistent updated details about your business haha... most surreal experience ive ever had, spent maybe 30 hours my last month there dealing with problems.

Oh MY GOSH.. I have had good service at the US Banks in Smiths, thus why I keep going to them. But I had the best customer service experience from a customer service representative Olivia. She was kind, amazing at her job and beyond helpful. She was personable and great to work with. Whoever hired her seriously did a solid for your company. Way to go Olivia!!!!!