Zions Bank Lehi in Lehi, UT

I needed to send a wire from Zions Bank to another financial institution, the entire process was very frustrating. After an hour, I left with the impression that the money had been sent, but the beneficiary bank never received the money and now I'm on hold with customer service. It's not that my account doesn't have the money, the issue is all on Zions.

The personal banker at this location went above and beyond to help me setup my new business accounts and get me what I needed. I was impressed with her knowledge and efficiency. I've banked at Zions for over 7 years and she is the reason I am there.

I've never had an issue with this branch, but I did with the Bank itself. The staff could be a little more experienced though.

Worst customer service experience ever, stood in a 25 minute line with only 2 tellers. Both of whom we were walking all around the place just to complete simple transactions for customers. Meanwhile, they're also helping the drive thru line while there are 4 people sitting at their desks in the back. I was simply there to buy tickets to an event, finally my turn and am told they only take cash or check both of which I didn't have on me. You would think they'd have a sign indicating so, but of course they didn't. Then when the teller who looked like she had no clue what she was doing, tried to do a cash advance on my credit card (which I use everyday) and tells me it's declined. Mind you my I had more than enough funds. After half an hour there with 3 kids, I walked out empty handed with no help whatsoever from a rude teller. If you want to experience how they banked in the 1900's, this is the place to go!!!

Worst bank I have done business with. Tellers seem poorly trained and incompetent. I opened an account with them and deposited a check, the teller old me it would be available in 24 hours. I came back the next day and I was told it was actually a 2 day hold and that I should come back the next day. I came back the next day and it turns out that since it's a new account that it actually has a 9 day hold on the check which I was not informed about and I feel that this should've been common knowledge for tellers that work at the bank. Not only does the bank staff display a horrendous level of incompetence, but the bank closed my account because of an issue with my credit check. I'm sorry that I'm not a perfect human being but I had a good starting balance in the bank, over 5000$, and I don't see why a mistake with another bank should automatically disqualify me, and that Zion's didn't have the decency to call me and let me know that they were closing the account and that I had to physically walk in and ask what was wrong with my account. Do not use this bank.