KeyBank in Draper, UT

disconnected phone #

I have waited almost 2 months for a debit card and have been charged fees for cards that never came to my business account. I have lost business, not to mention countless time and energy due to how unprofessional they are. It has been almost 2 weeks since this was escalated to a supervisor who promised to have the cards overnight-ed to the branch and they would call me when they arrived. Leaving messages for them results in no return calls and no action or resolution to my problem. I NOW HATE KEY BANK BECAUSE OF THIS BRANCH.

We have been put through the ringer with this bank. There is a banker there who has dodged our calls multiple times. So we called the main office THEN she actually picked up. She was continually Passing the buck, blaming other people and not taking responsibility for any of her own faults. She waited until the bank was about to close to tell us anything so nothing could be done that day (multiple days). The main problem is we have waited for a week for our car loan approval and other banks came back the same day. Just a horrible banker who needs to be retrained, in the very least, in customer service.

Weak ass bank first they said ah yea no problem with can help u just give us But and hour and we fix it and then don't care for you they don't have respect for you