Cash Store in Pflugerville, TX

Very clean & friendly customer service

The people were friendly. However, I am VERY displeased with the way your company does business and will NEVER come to you again for help. Nor will I EVER refer anyone, not even my worst emeny to you! I was lied to, on my first loan of $450. I was approved for $1474, but was told that if I only took out the $450, that I could come back at ANY time and take out the remainder of the approved loan amount. Of course, when I went back to do that, I was told that no one would have ever told me that. That is such an absolute lie! My partner was there with me, and other employees heard this as well. So, in total desperation, I had to pay off that loan, which cost me $100 more because your interest rate is ridiculous! I had just made a payment, then it STILL costs me $100 more. But, regardless, I paid that off. I then got a second loan for $1000. Again, doing this in order to keep my house! In total desperation, feeling like there was nothing else I could do. I did deal with Lakenda, the manager at that time. This time, it took me two days to complete this transaction, because I was not told that I would need another cancelled check. It was 6:40Pm when I arrived at the store. On the next trip, I again dealt with Lakenda. She was very nice, however stating that she told me about the cancelled check, which she did not. I would not have wasted my time going there, as I do not carry my checkbook with me. In any case, I got the second loan of $1000. I went in two weeks later and paid my 1st payment. Then, only 5 days later, 5 days, I went to the store to pay OFF that loan. And to my surprise and total disbelief, I had to pay $1500!!!!! I canNOT believe that in a 5 day time period there was $500 worth of interest! And, to top this off, in the beginning, I asked them if there was any fines or penelty for paying off the loan early, Lakenda told me no, you would only pay what was owed. Well, I did NOT get a $1500 loan! I would REALLY like my $500 back! I feel as though I was robbed of this. I mean, how does one get away with stealing $100 a day from a person? $100 per day interest charged to me! This is totally unacceptable. Its robbery, its dishonesty, its crooked and unethical. I honestly feel sorry for all who HAVE to work for the Cash Store and represent a company that robs people blind. However, they are obviously trained to lie and withold important information from the borrower. So, I promise, I will NEVER again borrow from your company or any company affiliated with the cash store. I will never recommend that anyone go to your store! You are not fair, and are severe liars!