LegacyTexas Bank in McKinney, TX

I am a 25 year customer of Community Credit Union, then Viewpoint Bank, now LegacyTexas. I can firmly say this bank does not care about its loyal customers nor do they value a banking relationship. When I expressed my concerns about charges and issues with my 3 bank accounts with Ann the branch manager she completely ignored my concerns. She took down my information and stated she would get back to me ASAP. Never did. Two weeks later I went into her office just to see if she actually remembered me and the concerns I brought up. She did not. At this point I demanded a contact number and person for the corporate office. After making me stand in the branch for ten minutes I still received no contact person or number. At this point I was furious. Im not a low level bank account holder and keep significant amounts of cash in my accounts. I proceeded to call the corporate office and left a message for the customer relations contact. Still no response. Consumers should be aware of how this bank views its customers. I will be switching banks. Others should do the same.

Worst tellers, slow, make you do all the work... CANNOT STAND THIS BRANCH... Incompetence at its finest... and thats scary considering its my finances theyre dealing with!

I called the call center before entering this bank because I misplaced my wallet somewhere in my house but I needed to get cash out asap and the call center informed me as long as I go inside the lobby and let them ask me a few questions about my account they would be able to give me money out of my account which is fine with me. Went in, nobody wanted to help me with this they all said no they couldn't do it without any form of identification and I practically argued with the teller about it and she finally did it, so she lied. Told me there was no money posted in my account. Looked at my LegacyTexas App and trust me, I had money! She then continued to said she couldn't help me because no money was posted on my account. Remind you, I get direct deposit every Friday and always get cash out Saturday's when I have my card and then she tried to figure out a way she could lie and say how there wasn't any until I told her to show me that there isn't . Doesn't make any sense that my app is saying I have all this money, and you guys are saying I don't. Gave her a piece of my mind and left. Went to the LegacyTexas on Virginia and I walked in and out with money! She said it's been posted since 2am Friday morning! I was already having a stressful day not finding my wallet and have to go to my bank and deal with this! I will be calling that lady Monday morning giving her a piece of my mind! If she didn't want to go thru all of that with me, she needs to work somewhere else. You work at a customer service job stupid lady! I gave 1 star because thru my whole experience there the only thing I like is that the place was clean!