BBVA Compass in Helotes, TX

Compass bank is number one

Daniel is the best he help with open the account

This branch is totally unprofessional. When I called to speak with an operator it was ringing for a while and then they hang up on on purpose twice! That's why I can't wait to switch!

Customer service is crap. They are rude and very snippy. They have spend more time on trying to remodel the building than actually caring for their members or even would be members.

I normally am not a review writer. Nor do I normally get this frustrated, however, I went in to this bank to have the spelling of the name on my debit card corrected. Once I received my new card, it was STILL under the incorrect name spelling. Not only did it take over half an hour (and that is NOT including wait time) to change a simple Abigal to Abigail, but it DID NOT EVEN GET DONE. Upon receiving my card, I was dismayed to find that it was still under the wrong spelling. Therefore, I had to waste more of my time going to the bank a SECOND time, during which I waited fifteen minutes to be addressed by any of the personnel along with spending an hour with a banker who did not know how to navigate her own support website. Not only did I do half of the work by observing her screen and pointing out things that she apparently did not see or know that they had the capability to do, but in the end my problem IS STILL NOT RESOLVED. If you live in Helotes, and would like something done in regards to a BBVA Compass account that you have, save your time and bring your business to one of their other locations. P.S. Rosie at the BBVA Compass near the Quarry is very competent, helpful, AND timely.