Navy Federal Credit Union in Garland, TX

This is the worst experience with a financial institution I have EVER had. Unfortunately I was not eligible to be a member, so they placed a hold on the account until I could verify my eligibility. Due to the hold, I could not see ANYTHING in my account, available balance, pending transactions, my account number, NOTHING. So Monday, February 1 I go to the bank to speak with a representative, she in turn CLOSES my account before telling me she was in the process of closed it. I asked her whether my payment for my rent had gone through and she stated that it had not so she reopened my account and we decided I would close the account after my next direct deposit went through to allow my job enough time to process the direct deposit to a different account. Saturday, February 6, I have an eviction notice on my door because the echeck for my rent was void. Tuesday, February 19 I receive a disconnection notice from my electric company because the e-check payment for them did not go through as well. So today, February 10, I call the bank to see what we can do and I am basically told they cannot do anything. So not only was my account closed WITHOUT my consent, no one wants to take accountability for the fact that this lady messed up my account COMPLETELY and I am left high and dry with a late fee. Not to mention my credit taking a hit because these payments did not go through. The worst part to me if the fact that I cannot sign into my account to even be able to see what is going on and whether or not my transactions are going through. Word to the wise, if you open an account with them, you better have an account open elsewhere as well!

Awesome Bank! I have a Chase account and a Wells account. I just recently became a member with Navy Federal. They are, by far, the best bank I have ever worked with. Within 48 hours of becoming a member, I have refinanced my car with them and was approved for a credit card without ever leaving my house. The bankers are the friendliest I have ever encountered. I'll be closing one of my other account and utilizing NFCU for a majority of my financing needs!!

Best financial institution I've ever done business with - bank OR credit union. The customer service is top notch/bend over backward to make everything easy for you as a member. They also have excellent mortgage rates and a much smoother process than other lenders. My spouse and I are customers for life!

Awesome bank. Quick fast and exceptional customer service.

Great place to bank. Customer service is excellent. I am always able to speak with an agent. I love being a member