Comerica Bank in DeSoto, TX

wish we can use a temp. card

Kevin, the manager is incredibly rude every single time we have spoken with him. He has hung up on me while speaking because i didn't give him the account number knowing that if i did he wouldn't speak with me, so he refused to answer my question which was "If i deposit a check in the atm will i get a partial balance or will it be held" very simple question.. instead he chose to be very rude and ask if i was a customer, & said he wasn't gonna go back and forth with me and then hung up while i was speaking. Which i find disrespectful considering he has spoken to my fiancee without even having his account pulled up to begin with. He has no intention of doing the right thing or helping out even when another branch told us they made a bank error and he would be the only one who could fix it, he refused. While on the phone with him regarding our account and the error the bank had made, he kept reusing to help us although the other branch said it was their fault, he was asked a question about something on our account & he didn't even have it pulled up, and then tried to back track saying he had it previously pulled up.. But if he really did he would have had the answer to the simple question that was asked. I find it outrageous that he is refusing help of a loyal customer of 3 years all the while not even looking at our account information.. The account should be pulled up until the end of the phone conversation especially one regarding an issue with the account. I called and asked to have his regional managers number, and he said he would have him call us, yet didn't even ask for a number.. Never got a call. I will continue to call and ask for his manager until I speak to someone who can tell me why every other branch is so polite and understanding yet this guy feels a sense of entitlement or power over someone else's funds, it's disgusting the way he treats a LOYAL customer of 3 years.

always very helpful, friendly, respectful and professional.

Drive thru rep was rude. Took 15 to get my receipt. .