Nationstar Mortgage in Coppell, TX

Both Nationstar representatives were awesome and very efficient in the work that they provided. They each need to be recognized for outstanding work ability. I give them both a 5-star rating and would recommend the company to whom ever needed a refinance to look you up first for SERVICE.

I enjoyed my contact with David ,Toshar, and the group, they are very knowledgeable of their positions to help me get refinance on my home. They help me understand what was going to take place and walked me through everything. I enjoyed my relationship with them and felt good if I did not know how to do or not understand they would walk me through it. It can not get any better than that. Thanks

Terrible service. While customer reps are trained to be very polite, no one seems to get my payments right. I've tried to make several extra payments towards the principal, but they keep splitting it up between the regular/monthly payment and the principal. This has happened three times in a row. Each time, I spend 30 minutes on the phone trying to figure it out. Each time, I am promised that they have put a "special code" into the system to apply all extra payments directly to the principal. I have no other choice than to work with them because Bank of America sold my loan to them. I have to pay this off as fast as I can so I no longer have to deal with their incompetence.

I was always kept well informed throughout the process. When I had a question, I was able to get an answer immediately. The information was always accurate, and I never had to wait for info. Each step of the process was explained to me in detail as we moved through it. All of the people I had contact with were courteous, warm and friendly, and VERY patient with me! If I ever find myself in need of a home mortgage again, Nationstar will be my first choice!

Do NOT use this mortgage company. My mortgage was transferred here in September of 2016. First, I received a sales call about refinancing. Apparently I clicked on something in an email that triggered their call. The salesman was extremely rude to me and wound up hanging up on me. Then in February I was told that I missed my September payment and they were calling to collect. I have never missed a payment. I sent them my bank records showing that I made it. They 'researched' it, and came back to tell me that they were correct. I looked through the transaction history at what they 'researched' to see that they applied February's payment incorrectly (as a principal only payment). I called them to point this out to them to get them to fix their error. They agreed that it was their error, and they would fix it. This was after about 4 hours total on the phone, a lot of stress, and a lot of missed sleep. I just received a call today, April 11, that I was behind again because I only made a partial payment. I looked at my bank records, and I show that I made a full payment. So, here we go again... Now I will be spending more time on the phone, missing more work and sleep, talking to their condescending 'research' department. STAY AWAY from them. Worst company I have EVER dealt with! I am considering paying to refinance just to get away from them, because I am sure they will mes up my account again.