BB&T in Coppell, TX

Once all changes from CitiBank to BB&T completed and newness stabilized I am pleased with the help they offered us through our struggles to learn the various serves and how to use some of them. People service at this location and two near my home in Garland have very carrying service reps. Thank you

BB&T in general is terrible. No one is knowledgable on any security on their bank or on the website. I called the toll free number after banking hours when the ATM machine did not work. The staff was unprofessional and asked me personal questions instead of my security questions. I felt really unsafe with this bank. And to top it off I discovered my account was hacked into!!! The personal was not eager to look into investigating to make sure I was not hacked into. It was after I had to ask several times to look into my account that it was finally decided it was hacked into. Why did the bank not immediately freeze my account or notify me!!! I felt unsafe and am glad I am no longer with this bank.

After being with this bank for 9 months after conversion from Citi to BBT. This review is for online or customer services. The customer service is slow and the representatives don't have much knowledge of how to resolve issues easily. This Coppell bank employees are eager to help but can only open/close account, deposit/withdraw money from account and access the safety boxes. Other issues have to be via phone support. I am working on changing my bank.