BBVA Compass in Carrollton, TX

The staff there is very helpful and nice.

They are really nice and friendly, and they take care of you!!!!

Excuse for a bank deserves NEGATIVE 4 STARS! Thier the lying Keystone Cops on acid! EVERYTHING THEY CAN SCREW UP THEY WILL - REPEATEDLY! Lying? Permeates everyone says "yes", etc. to any inquiry and then does WT* ever they want - NOT what they told you. And it's in numerous departments! Begins at your branch and goes corporate EVERYTHING they say will have NO basis in outcome! My fav was tech support - 1 of the security Q's was what was your last purchase. Sure, I keep track of every penny every day and have no life - but the tech support guy remembers his last was EXACTLY (supposedly!) $50 at Walmart. Yep, to the penny! "$49.75, and 25 cents tax". My A**. Bunk. Effect of that was nothing, but they'll lie and scre*up ALL the key things- REPEATEDLY AND CONSISTENTLY TOO. You don't have the time or the patience for this unending lies and errors - unless of course you feel like gouging your eyes out from their frustration and unending incompetence.

Since opening my account, I've been welcomed with open arms. As soon as I walk in, they recognize me, and greet me by name. All of the employees there,seem very happy in doing their jobs, and caring for the customers. No complaints here. Wayland Webb :)

Marlene, the branch manager, is awesome! I'm always greeted by name, with a smile, and sometimes even a hug when she's not behind the counter. She and her staff are ALWAYS helpful!