Homeward Residential Inc in Addison, TX

Horrible service! They lost my paperwork and had me resend it. They keep coming back asking for more information. I have an 800 credit score. I asked to speak to a supervisor and was told I would be contacted shortly. Still waiting....The worst customer service experience! Denise T. was attentive and responsive, so far the only redeeming part of the experience.

I can only speak to my experience from the inside of this wonderful company. Everyone I have encountered from upper management to my fellow loan officers and the processing and underwriting teams have demonstrated a sincere interest in what is best for our borrowers and come from a place of the highest integrity. We are well trained and given continuous education in order to provide our borrowers quality service and the best refinance experience.

This company is horrible! Got a letter from them asking to refinance my home. Started the process in June. Poor/Non-communication. Never-ending requests for new (and often times silly) information/material. It's been over three months and I don't even have an estimated closing date. My credit score is in the 800s and I my income is in the $200k+ range. The refinance is for only $60K. Shouldn't have taken more than a month to close my loan. I am a real estate investor and I've closed on over 20 different mortgage loans in the past 6-7 years. This has been the ABSOLUTE WORST. Only reason they didn't get only 1 star from me was because the loan processor (though ineffective) was polite and professional. Do yourself a favor and go elsewhere!!

I received an invitation in the mail reference refinancing my mortgage several months ago. I eventually applied after thinking about it since I could use some cash out in order to do some repairs on my property even though I had read some less than positive reviews. I figured since Ocwen, my mortgage company, is the parent company for Homeward Residential I wouldn't have a problem. The loan officer was very attentive and thorough. He helped me through the process and I was put at ease. I submitted all requested documents promptly and paid $450 for an appraisal and had that completed within the first few weeks. I thought everything was fine until my application was passed to the processor. From the beginning I felt that this person was passive aggressive when I questioned her about anything. If she didn't like the question she wouldn't return my calls or emails. She asked for a roof inspection and when I asked if she could recommend someone like the loan officer had done with the appraisal she told me to call the original appraiser to see if he would do it. He of course said no. After that, I communicated with her only via email because I began feeling that something wasn't right. I wanted a paper trail. During this time the original loan officer called back to "check" to see how the process was going and I told him what issues I was having. He immediately had his supervisor call me and apologize for the processor. He advised me she gave me wrong information. I remembered that I had recently had a roof inspection for my homeowners insurance and asked if they had access to the report which should have been in my mortgage file. I was called back and told the document was found and would be forwarded to my processor who would then submit it to the underwriter for review. A few days later the processor called and asked if I had had some repairs done so she could send the appraiser back out (another $450) to document. I advised her this was the first I had heard of any repairs being needed and I'd been communicating with her for two months. I told her to forget the whole thing and that I would find another lender. Sounds like a SCAM to me. Beware of this company please.

I wish I had read these reviews before I commited with them. Stay away. They were Ocwen mortgage, and they have our mortgage so we thought it would be best to just refi with them. Bad idea. The underwriter is terrible, its been going on for 6 weeks and its still not done. Ive refinanced existing loans before and they take two weeks. I would give 0 stars if I could. They actually called in the 11th hour and had me get a copy of an old release of mortgage on a house I had paid off 20 years before. My loan officer Janice was normal and performed fine, my processor Jordianna was also fine to work with. It just the underwriters that are terrible.