After being their BEST CUSTOMER for more than 2 years, I happened to be 2 days late, forgot to call them, and they started calling my family and friends. How embarrassing! Not a way to treat your best customers!
Britt Bratt | 2013-12-15 17:01:10
Merle S...... smh. I had a legitimate concern about the way a certain employee always spoke to me over the phone (this is a loan company and you know how threatening/harassing/pushy/rude companies like this can get when you're a day late and $1 short). I went to the location (with a friend) to #1 take care of my account and #2 to speak with someone about the way I was being treated over the phone. It just so happen the young lady that always harasses me was the next available rep. So I talked to her about it.She's no fool and I'm not either, so she was nice to me in person and I was nice to her. Filing a complaint doesn't have to be nasty, or with anger. I just said it matter-of-factly. No harm no foul....so I thought. She gets up and tells Merle S. (mgr) that "I have a problem with her." He sits down in her chair.....reaches clean across the table.....just so he can put his finger in my face....and says "YOU are the one with the attitude." I sat there for a minute just looking at him. I couldn't believe it. I finally said to him, "No, SHE is very rude and I see now, where she gets it from." He...was....livid! He shook that finger in my face and said I'm giving you 5 days to pay off your balance in full!! (It was a $700+ loan that I JUST opened the month prior and it was to be paid off over several months). I said ok (cause I didn't know what else to say) and asked for his name, and the corporate phone number to file a complaint. And on my way out he says "Never come back!" Naturally, I couldn't pay it off in 5 days. It went to charge off and we went to court over the balance. He gets on the stand and says I was irate and uncontrollable that day. I couldn't believe it! I have a witness that will tell you that I sat in that chair and was scolded like a child. FYI, this happened in 2009 and it is 2013 and I still haven't gotten over it. Smh. I've never in my life been treated like that.
roland smith | 2016-01-08 21:29:17
Do not ever get a loan here worse mistake i made ever got behind and they sent people to my home !! Just unacceptable
Karen Copithorne | 2016-10-22 11:35:41
Should have read the reviews before I went....they are not in the business to help anyone. They were not clear about what I needed to get a loan.
Andre Richardson | 2017-01-11 04:30:10
Being honest will get you nowhere. I would never lie, but it may work for you. Try to lie and tell them you will pay tomorrow cause you just hit the lotto. Told them I wasn't sure when I could pay. Cause I was behind on other bills due to fraudulent activities. I think he called Al Capone. They are outside O No. Other then that service was great, money was green and good looking staff.