Citizens Savings & Loan in Murfreesboro, TN

Getting the loan was good experience. But afterwards is a nightmare I had the payments automatically deducted from my account monthly so they got their money right on time. I traded the vehicle off May 8 there was a payment made 4 days prior to the trade. I have been trying to get my refund since then (the dealer ship used a payoff before payment was made) Citizens told me the check would go out on the 8th of June. Here it is the 13th and still no refund. I have called and Questioned if it was put in the mail and they can't tell if it was or not. They had computer problems. This has been one of the worst experiences with a loan company ever. If the shoe was on the other foot There would be a late fee and countless phone calls wanting to know about their payment and do you think they would accept a excuse about my computer being down. I DON'T THINK SO ! So people beware this is like pulling teeth from a tiger.

My dealership recently teamed up with this company ( absolute auto ) and I have had the worst experience with this company ever since! I am a college student and explained to the dealership when getting the vehicle I may be late from time to time but you will always get your money the balance of school and work gets hectic sometimes and I would appreciate you understanding my situation ; especially because I needed transportation. Ever since I've been making payments here I have to pull hair just to get my proper payment history random fees assessed to my account. All of the employees are woman I'm assuming and I can never get a stable answer I get told 5 different things in one phone call every time only to always end up arguing with someone they are VERY unprofessional. I recently dropped off a money order for 350$ over the weekend only to call in and the lady be COMPLETLY unaware of the payment only to realize it was "placed on her desk by one of the girls and she didn't even notice". I'm be so glad once I'm done with this company :,( they are the WORST!