Oregon Community Credit Union in Salem, OR

....called in on the spur of the moment 2-15-2017 to check The balance on my RV loan without me having my account or ID number.....customer service found my account, my balance & interest paid for last year with a minimum of trouble in about 3-5 minutes with utmost courtesy. ....I like dealing with this establishment because I can tell they appreciate me in the kind manner in which my problem was managed .....thank you customer service.....

Extremely poor customer service. Have been a customer for years and they are not the credit union I signed up for. The salem branch has an exceptionally creepy guy working there

We opened an account with OCCU because we were moving to Salem. We wanted to go with a local credit union instead of a big bank. Opening the account was great, they were super friendly and everything went smoothly. When we were ready to buy our home we met with the lender in their office. She was very nice but very slow. The housing market in Salem was moving quickly and we couldn't get updated information quickly enough to be competative. It was really frustrating and ultimately caused us to go with the lender that our real estate agent recommended. During the homebuying process we needed statements. Because their online statements come in the form of a pop up neither my husband nor I could get them to actually populate in our browser. I'm open to the fact that this could be an issue on our end, but should note that it happened on three different computers in 3 different browsers. We drove to the credit union to get copies of our statements and were informed there is a five dollar charge for each statement. Next we needed copies of checks we had deposited into our account to show the lenders where the money came from. I called the credit union to ask for copies and guess what? It's a five dollar charge for each check (unless you need more than 5 checks as it caps out at twenty-five dollars). Most banks and the other credit union I have used house those copies in your actual account so they are accessible online. I am surprised by the nickel and diming that takes place with this credit union and disappointed by it. It seems inappropriate to pass the cost of bad quality on your company's part to your consumer. They need to either update their technology to provide these services consistently or they need to eat the cost of doing business with substandard technology. We will be closing our account as soon as our home purchase is complete.

This is a terrible establishment, what a joke of a "community" credit union. May as well be a national bank with how they act toward their customers. They don't treat you like a member of a community at all, but just another number amongst the crowd. I highly recommend searching elsewhere for any of your business needs. This place is a waste of your time.

Always great experiences. The loan department is absolutely awesome, fast and easy to work with. Matt Nunez at the Eugene branch knows his stuff and make everything so easy!! Thank you for having such a educated and dedicated staff to service us members!