Advantis Credit Union in Hillsboro, OR

Kami was very helpful in resolving a situation for me. thank you. not sure on 15 dollar charge to make a loan payment over phone. :(

Their wait time on the phone is regularly an hour... horrible service. Once my loan is paid, I'll not be doing business there. There's many other CU's that offer great rates and much better service, online and on the phone.

I lost a debt card. No problem, just report it and order a new one. Took a week for the card to arrive in the mail. That's fair; it's inconvenient but it's what I was quoted and that's life. I get my card and go to deposit my paycheck only to learn that my PIN had been reset in the process. OK, getting a little ridiculous. I call up a branch to ask for my PIN or to change it to something I know, and they inform me that there is no way other than going into a branch to change a PIN. My choices are now: go across town to change my PIN, or wait for this new one I was assured would be closely following the card in the mail (they were sent separately). It has since been a week that I received my card and I have yet to see any more mail from Advantis. I have no access to any of my money, can't deposit checks, and therefore, don't have enough money to pitch in for rent this month. Writing a check isn't even an option because I never received the checks I ordered several months ago. So, quick tally: Lost card, took a week to get the new one, a week later and I still don't have a PIN to do anything with my money. I feel as if this system is absolutely absurd. The card was already cancelled and I didn't write the PIN on the back of my card or anything like that, so someone else who may or may not have picked up my card having my PIN is already useless. There is literally no reason the PIN should have been reset or for it to have taken this long to get it back to me without offering some other option. I'll likely be switching financial institutions.

Use Hillsboro and the staff is consistently knowledgeable and friendly

Someone tried to buy something in California using my card number. Advantis had to cut off my card. I appreciate the promptness on that, but now I don't have a debit card, and have no way to access my money for food or gas or anything until I can physically go into the branch and withdraw money out. I won't have my debit card for 7-10 business days. It's the weekend and have no way to buy food. Thanks to another credit union screwing me over, I now don't trust my money with ANY bank!!! I am done with banks all together. I will do the bare minimum with banks such as paying bills, but that's it. My trust has been broken.