OnPoint Community Credit Union in Eugene, OR

I love credit unions and have realistic expectations. Also I have been an OnPoint member from about 1998. I give up on them. I knew it was coming - I was warned. But now I know for sure that they are part of the problem anymore, they are what I was trying to get away from back in the day. I want to do business with people who are part of the solution. The fake name, the advertising, the unrealized systems/processes, the employees that more often than not seem like it's always their first day, few (none) advantages over non-credit union banks of any sort, the member "levels", the direct mailers, no connection to the community and the selling of our information (for the various deceptive and random direct mailers). I have seen services lowered gradually for a long time. I will be closing our accounts. More specifically I had to file a complaint against their loan practices based on discriminatory conduct with the state. They applied multiple standards to our loan that was not expressed in any way by them before hand (it's not part of their application or request for information "officially"). So part of our argument was that it was made up, because it seemed non-nonsensical and there is no history of it being applied to similar loans. Also there was general laziness, some of the "questions" they had for us were easily explained/figured out in the paperwork we provided, but required us to tell the loan officer - "it's there on page ... such and such". Based on ever thing mentioned I would not recommend doing business with them.

I recently switched to On Point from Wells Fargo and could not be any happier with the change. The best thing about On Point is their customer service; I was amazed that they knew my name after only banking there for a couple of weeks, they are always bright and cheerful and put a smile on my face. Really, their customer service can't be rivaled, I've banked at a few places and they are by far the best. I wouldn't change financial institutions if you paid me.

You lost a potential long term and very loyal customer over $25 refer a friend. WOW! "So, what is this all about today, you want just want $25?" No, I wanted to open a savings account and if there was a little extra incentive... hhmm great. My friends branch ,manager handed me the refer a friend paper and told to simply fill it out and turn it in at my local branch. Why not offer to call the other branch and talk with the branch manager? Nope. Instead I was treated with disrespect. Off to 1st Tech I go.

They do a great job and are always friendly when I go in to the branch.

I switched to OnPoint from US Bank and am highly satisfied. The customer service is exceptional and there is no hidden fees or gray areas when you bank here. Highly recommend!