Wright-Patt Credit Union in Centerville, OH

The staff here are always nice..

While I have not had an issue with WPCU, I have had issues with their mortgage originator, Tina Gibbs. She took days to respond to our original request to get in contact with her (how hard is it to make a phone call?) We finally got to schedule an appointment, but I realized later I made an mistake in reading my schedule and needed to pick another meeting time. I left several voicemails (she never once answered her phone) and she never called us back until we went back to Wright-Patt and had to ask the teller for help in dealing with her. We finally scheduled another meeting, and she was very rude and condescending to speak to. We are first time home buyers and not at all familiar with how to get approved for a mortgage. I would not recommend working with Tina if you have any other options. It has not been a pleasant experience.

Love WPCU, very nice people in general. There are long lines, but the fault in that is the fact there are many business transactions going on at the teller window when they should be signing in and waiting on an office person. New accounts, CD's, special transactions that aren't able to be completed in 5 minutes should be signed in and not taken at the counter. It would also be nice if there was a speed line for those who simply want to cash a check or make a deposit. Overall, very happy with WPCU!

Everyone is always so nice

Cannot get a person on the without it going to call 24