Western New York Federal Credit Union in West Seneca, NY

Seriously...rudest bank tellers ever! I'm never going back to this place. talk about bank tellers on a power trip. Rude rude rude.

Always, always courteous and helpful!

Mary jo is one of the rudest bank tellers I've ever met. So impolite and crass. Every time I go to the bank I will avoid her line. She will put a hold on checks and doesn't tell you, or waits until the transaction is complete to tell you. She makes customers feel like they are interrupting her day. She would be much more suited sweeping the parking lot or in a cubicle away from the general public. How can you work in customer service and be miserable she will cause this bank to loose customers. One more bad encounter with her and I will be finding another bank.

Disorganized doesn't even come close to describing how incompetent this establishment is at keeping track of payments made. I routinely ask that two payments be made upon my visits: "one for this month, one for next month's" and then receive notification the month after that my payment was never made and they threaten delinquency. I then need to take time off of work, drive down to West Seneca (i now live in Amherst), and show them the receipts that I have in fact made the payment in question. I have had two different loans (one car, one personal) and this has happened around 3 times in the duration I was paying off the car (5 years) and so i told myself "hey, maybe they'll get better?" But within the past 9-or-so months with the personal loan, this has happened twice, once they even called to tell me my car loan was delinquent (which had been payed off two months prior), to which they were corrected and to this they said "oh, i see that now..." I'm not sure if they do not have the functionality to track a payment made ahead of time (which is extremely basic computer functionality that existed in the 90's) or their employees are of the lowest quality; either way i will never do business with this credit union again and will never recommend that anyone does until they make a serious effort to clean up their act.