Navy Federal Credit Union - Restricted Access in Saratoga Springs, NY

Open between 9:00am-4:30pm M-F... not much of a window

I have been with Navy Fed for almost four years and have been completely happy until now. Navy Fed proceeded to lock out my account WITHOUT notifying me before hand. This then caused me to accidentally lock out my online access by trying to log into the account too many times. Now Navy Fed will not only NOT unlock my online access but when I called and spoke to the security dept the lady (Maria from Saratoga Springs, NY security dept) was completely rude. She was of no help and refused to let me talk to anyone above her. She then hung up on me while I was in mid sentence. Worst experience I have had with Navy Fed and am completely disappointed. My account will soon be closed.

I've been with NFCU for over 35 years and have always had excellent service. Very competitive interest rates for my home loan and previous auto loans. Free electronic bill pay and checking. Security has been top notch.

Helpful branch, but not much competition in the area. Its inside a Navy support station, now requiring background check to get in. Call ahead to make sure you're on list, or bring birth cert/passport along with DL.