KeyBank in Fayetteville, NY

Atrocious.

i have always had excellent service at key bank. staff is wonderful.

Very Rude condescending. ...like your a fly on there shoe also lady I think manager is the worst don't know how she has job there or anywhere

I can certainly relate to all of the negative reviews in regards to the customer service at the town center Fayetteville , NY Key Bank branch. I drove up to the teller window and after waiting somewhat I was facing a very aggressive teller ( with long dark hair) who stated that I could not withdraw what she felt was a large sum of money through the window. She had my license, my account info , and could see my face which I'm pretty sure was identical to my license. I stated that I just did this a week ago at the window and she basically called me a liar . Her disrespectful way with me made me feel for a moment that I was being punked. When I asked to speak to the manager which she took her time getting , thevperson who claimed she was the manager was even more defensive with me claiming that there was no way I did this same transaction last week . When I went in this empty bank ( understandably so) it seemed like they were hiding. The teller that was helping me remembered me last week at the window . She was very nice and I can only bet that these 2 miserable tellers are very mean to her too. When they finally showed their faces , I asked for their names ( of course no name tags on them) the so called blond manager refused . And why wasn't this professional so called manager willing to giver her or the other teller's name ? Needless to say , I will be taking my business elsewhere and I suggest anyone who doesn't want to feel like a criminal , do the same.,

My debit card was cancelled due to a fraud claim by Key-----thanks Key, doing you job on that. Now I have been waiting over three weeks for a replacement card that Key has dropped/forgotten about, and my bills are pilling up---can't be paid, no debit card. Called the bank, and get an answering machine during normal business hours. Terrible customer service, and Jim at Key has not got back to me. No way to run any business, and had to call the Manlius branch to get any kind of service. Thanks for NOTHING you should be ashamed of your selves for such BAD service!!!!